A sync issue is a common problem not just for Garmin Express, but for any device, software or application that works on Bluetooth. We’ll go through every problem that you may be facing while trying to connect your device to Garmin Express, what its causes are and what can be the possible solutions.
The solutions have been made as easy to understand as possible, so that any of your sync problems are eliminated with utmost ease.
1. Garmin Device Pairs up but fails to connect to Garmin Connect
When Garmin Device pairs but does not connect to Garmin connect, it implies that the device appears to be connected to the app but is failing to sync the data between the two. This is similar to the Bluetooth issues that Garmin Connect faces, when you see the message “Garmin connect sync failed”. Keep track of the device status. It will ring and there will be sync arrows in the Garmin connect app. As soon as the connection will be established, the device will be prepared to sync its data with the app.
The status of the device will display as follows:
• A green dot will be displayed by the status ring
• If a sync is ongoing, the sync arrows will keep spinning during the process
• A progress line of white colour will be displayed by the status ring
Fear not, the issue can be fixed easily with some initial diagnosis and simple measures. The solution below will explain to you how to do the same.
Troubleshooting the Garmin connect sync failed problem
Before we start with the solutions for this situation, it is necessary to know what factors contribute towards the rising of this problem and there are certain criteria that you need to meet before you start troubleshooting in order to solve your issue. They are:
• You smartphone should be close enough to the Garmin Express device to be in its Bluetooth range.
• On the Garmin device and on your smartphone, it is crucial for the Bluetooth to be turned on. If it is not, your first step should be to go the settings on your devices and turn it on.
As for the steps that need to be taken in order to fix the issue at hand, you should go to the settings section of your Smartphone and start by first turning the Bluetooth off and then turning it on again. Go to the Garmin Express app, close it, wait for some time, and then launch the app again. Simply closing the app will not work as it will still continue to work in the background. You need to first close the app, then go to your recently opened application and turn off the app.
You can also try to restart the smartphone you are using, restart the Garmin device you are using, remove the Garmin Device that you added and are trying to connect and add it all over again. Setting up your phone and the Garmin device all over again after removing them completely is highly likely to solve your issue.
2. When you keep getting the message “Pairing Failed” in the process of trying to setup Garmin connect app with Garmin device.
An issue that frequently confronts users when they try to set up their Garmin Connect app with their Garmin device is getting a message like ‘Pairing Failed’ on their display. This problem is similar to the problem of Garmin connect Bluetooth issues.
In this case, before jumping head first into the trouble shooting section, make sure that the six digit pairing code you entered is correct. This is the code that your smartphone asks for to complete the pairing process. The pairing will naturally fail if you enter the incorrect code. Once you have taken care of these precautions, it is time to start looking into the solutions.
Firstly, select the retry button so that your Garmin Express can give the connection a second try. You should click the retry button a minimum of two to three times as there have been instances where simply trying again and again alone has solved the issue. Secondly, you can try and reset the device. For this, press the Garmin device’s power button for as long as it takes to reboot it and give pairing your smartphone and the device a second try. This is because starting anew can greatly facilitate the connection.
Lastly, give restarting you smartphone a try. For this, turn off the power of your smartphone and switch off your phone. Next, follow the following steps one by one, where you begin by pressing and holding the following buttons:
• Volume Up and Power button
• Home button and Volume Up and Power button
• Volume Down and Power button
• Volume Up and Volume Down and Power button
These steps are all meant to take you to the reboot menu. From here, turn to the recovery mode and press the Power key for a few moments. Then, select wipe data / factory reset by using the volume down button and confirming it with the Power button. Now, power on the phone again and give pairing it with the Garmin device another try. Rebooting both devices solves the problem of ‘Pairing Failed’ because the error is only caused by hardware compatibility.
3. When the Garmin Connect App Fails to Find your Garmin Device While Trying to Pair With it
The sync issues could also be arising because even though the app is scanning for devices, it fails to locate your device. This means that you will have to try and fix the mobile app. To solve this issue, you can try a few tricks that will easily get you through the situation.
To begin with, you can enable the pairing mode on your Garmin device. You will have to first check if the pairing mode in activated on your Garmin device. This will trigger a Bluetooth beacon signal as soon as the pairing mode on the device gets enabled. If you fail to do so, you should check whether the Bluetooth is turned on or not in your device.
Secondly, you can check your smartphone for the status of Bluetooth. To do so, first switch off your Bluetooth and turn it back on if it had already been enabled on the smartphone. If not, first turn it on.
Lastly, you can try to reboot the Garmin Device itself. This is when turning the Bluetooth on and off will not work. You can begin by rebooting your device, enabling the Bluetooth on the device and allowing the Smartphone to look for the Garmin connect device.
Data Loss During Sync Error in Garmin Connect
Even if there is a connection error, you need not worry about losing your data. All of the data is saved on the cloud and can be accessed once the sync is complete and the errors are fixed. You can also get all of the downloaded data from the Garmin Express account you use.
Other Garmin Sync Issues
Other Garmin sync issues include issues with Garmin connect Bluetooth, updating of the Garmin app, sync failure, failure of connection between GPS and iPhone, problems in manual sync, failure of pairing and issues with the mobile app. You can read the troubleshooting guides for each of these, as these issues tend to trouble Garmin users. You can also connect with Garmin support, who will try their best to solve all of your issues.
Given below are some blogs for solution to more issues or errors related to Garmin products that you are facing while using them and reviews.